How Are Repairs Priced?

Repairs are priced on a flat-rate basis. We build a price by taking into account new costs, past history, and current repair market for that item. Flat-rate pricing ensures that we never have to charge evaluation fees.

What Are Your Warranty Options?

All Robot and Servo Motor repairs are covered by our 18 Month In-Service Warranty. Electronic repairs are covered by our 24 Month In-Service Warranty. Our warranties cover the entire unit and not just the parts we repaired or replaced.

How Do The Warranties Work?

Once you send your unit to us, we will make every attempt to repair it again. If we can’t repair your item, we will find a replacement unit for you and/or put a credit on your account with us. Industrial Repair Service does not offer cash refunds on in-house credits.

How Are Warranties Tracked?

Our warranty is tracked through the old-fashioned honor system. We depend on you to let us know when your unit is install.

What Is The Turnaround Time For Repairs?

Standard turn-around averages up to 7-10 working days. If there are part delays, or other factors that push the delivery beyond 10 days, you will be contacted by your Account Manager or a Customer Service Representative.

Do You Offer Rush Services?

We offer two rush service options. For an additional 25% or $100.00 (whichever is greater) we will try to get your item repaired and shipped within 24 - 48 hours.

For an additional 10% or $50.00 (whichever is greater), you can get 3 - 5 day turn-around. If the 24 - 48 hour time frame cannot be met, the pricing is adjusted to a 3-5 day rush. If the 3-5 daytime frame is not met, then the rush fee is removed.

What Does "Beyond Repair" Status Mean?

Because we quote on a flat rate basis, we do not begin the repair process until we receive the approval. In some cases, once we begin to repair an item, we may find that it is too damaged to be fixed, or that parts are unavailable. If a unit is being returned to you unrepaired, please know that we have thoroughly exhausted every available option to fix the unit, this includes fully replacing the unit as well. There is no charge for a unit that is returned beyond repair.

Where Can I Track My Job?

You can check the status of any past or present job by logging onto our Customer Portal on our website with your secured username and password.

If you do not have access to our Customer Portal please contact our customer service department at 800-950-2349.

You can also check the status of your job by starting a live chat, or sending an email to our Customer Service department at customersvc@industrialrepair.net. Please be sure to reference your Sales Order/PO # in the subject line. We will respond within 24hrs of receipt of all emails.


Give us a call today! We look forward to becoming your reliable repair service provider.

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