Yes, we offer Emergency & After-Hour Services! All of our offices operate on an on-call, 24hr service line, 365 days a year. All after-hour incoming calls, outside of our normal business hours and weekends, are handled by our Operations Manager and any head technicians. They work together with our clients to resolve any issues they are having with equipment and answer any questions.

Yes, We Offer Rush Repair Services! In order for Industrial Repair Service to move a unit to the front of the line on a technician’s bench, all RUSH orders require a surcharge. Industrial Repair Service offers two (2) rush service options. For an additional 25% or $100.00 (whichever is greater), Industrial Repair Service will make reasonable attempts to get Customer’s item repaired and shipped within 24 to 48 hours. For an additional 10% or $50.00 (whichever is greater), Industrial Repair Service will make reasonable attempts to get the item repaired and shipped within 3 to 5 days. If the 24 to 48-hour time frame cannot be met, the pricing will be adjusted to a 3 to 5 day rush. If the 3 to 5 daytime frame is not met, then the rush fee will be removed.

Yes, We Offer Field Services and On-Site Training! Industrial Repair Service provides a separate agreement to Customer(s) requesting Field Services or On-Site Training. The separate agreement is subject to and must be consistent with scheduling acceptable to Industrial Repair Service. Industrial Repair Service will make available to the Customer, at Customer’s expense, technical support services relating to the equipment at the rates imposed by Industrial Repair Service, together with any out-of-pocket expenses incurred by Industrial Repair Service in connection with the technical support, parts, and materials. Customer will pay all reasonable travel, living expense/hotel, mileage, and meals associated with rendering Customer Field and On-Site Services, as well as, service charges for personnel at current service rates below.

Standard Time Rate: Monday–Friday, 8:00am-4:30pm, $200/hour (4hr min)
Overtime Rate: Monday-Saturday, Outside above hours, $300/hour
Premium Rate: Holidays and Sunday, Any Hours, $400/hour
By Customer signing Industrial Repair Service’s Field Service/On-Site Training Agreement, Customer agrees to pay the stated rates and Customer acknowledges that payment is not contingent on status of the Equipment and is solely based on time, material, and expenses.

Industrial Repair Service works on industrial electronics used in manufacturing, wind, energy, and maritime industries. We offer repairs and maintenance services for industrial equipment, including electronic repairs, refurbishing, and upgrades. We also provide consultation and support for preventative maintenance initiatives.We do not support consumer product repairs, only commercial and industrial.
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