Choosing the Right Industrial Repair Partner: What to Look For in a Reliable Service Provider 

While quick fixes and in-house repairs are the dream, we must consider the reality; When you have valuable equipment and machinery, you must have a reliable repair partner for all maintenance needs.  Here are some essential qualities that will ensure you’ve chosen the right repair partner for your operations: 

When it comes to complex industrial machinery, you need a company with proven expertise. Don’t just take their word for it! Dive into their background through online research and find a track record. Do they have specific experience with your industry and the types of equipment you use? What about techs with certifications relevant to your equipment and industry standards? Asking for case studies can be a great way to check out past successes and see a pattern of stability within their repairs.  

On-site repair options can be critical, as they can minimize downtime for large or fixed equipment. Preventive maintenance programs offer a proactive approach and can significantly reduce the likelihood of unexpected breakdowns. Make sure to question whether they provide 24/7 emergency services (for when a crucial piece of equipment halts), or what access they have to quality replacement parts, including obsolete OEMs. 

While a company can have all these services and seem like the perfect fit, it might be missing two important characteristics: trust and clear communication. Are they providing upfront pricing? Are their customer service representatives easily reachable, and is there consistent communication throughout the repair process? A reputable partner will also offer warranties on the repairs performed and the parts used. 

Since we opened in 1991, Industrial Repair Service has been your go-to for automation repairs. Our highly skilled technicians handle any challenge, from modern technology to older systems, and they meticulously repair equipment down to the component level. Our account managers ensure you’re guided throughout the entire repair process while offering straightforward, cost-effective pricing. Our 24-month electronic in-service warranty and our 18-month warranty for servo motors, servo valves, and robot rebuilds cover the entire unit, not just the repaired or replaced components. Is your unit missing a part? No worries! We have a stock of thousands of parts so that you can get your repair back as fast as possible and efficiently.  

Let us show you that we’re more than a repair service; we’re a trusted partner in keeping production lines running smoothly. Call us today!